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APPROVED CONTRACTOR
Approved Contractor – Part P of the Building Regulations came into force in January 2005 to ensure that all electrical work carried out within a dwelling – a home or garden – is carried out safely by a qualified electrician and that building control is notified of this work.
This notification is particularly important when moving house because the compliance certificate is required by the buyers solicitors to show that any electrical work carried out at the house on behalf of the vendor or seller is safe. In other words, failure to comply could have an effect on the future sale of the home and the onus is on the home owner to ensure the work has been notified. The requirements of Part P have been updated and came into force on 6th April 2013.
Building Regulations are a devolved area of legislation and the definition of what work is notifiable will be different between England and Wales.
To help homeowners meet their obligations under the Building Regulations, ELECSA registered contractors have been independently assessed annually to ensure that they are operating to the highest technical and professional standards.
As such they can self-certify their work as being compliant with the Building Regulations.
ECOCUTE notifies ELECSA of work carried out, ELECSA will issue the building compliance documentation to you and the Local Authority in keeping with the requirements of Part P.
What is TrustMark
TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet the required standards, and has made a considerable commitment to good customer service, technical competence & trading practices.
Benefits of TrustMark
Consumer protection is at the heart of what TrustMark stands for as an organisation as it strives to ensure consumers have optimum comfort, choice and confidence when choosing traders start to work in or around their homes.
One of the ways this is achieved is through the championing of our Registered Businesses – the firms that can be trusted to do the ‘right thing.’ We offer a range of benefits to help these competent, quality-minded firms offer their customers the best available service and protection.
If you feel threatened, uneasy or just curious that what you’re been told is true, you can check the register here it’s FREE
The FCA regulates and supervises the conduct of more than 50,000 firms in the UK that provide financial products and services to UK customers.
Beware of Financial Scams
Companies and individuals can only offer financial products and services in the UK if they are authorised registered or approved to do so, or are otherwise exempt.
Yet some act without our authorisation or registration, or without being exempt, with some knowingly running scams.
If you deal with a firm (or individual) that is not regulated you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong.
You can see what to do if you have been scammed, are concerned about an investment or have been contacted by fraudsters.
You can also help us protect other people if you report a scam or unauthorised firm.
Expected Vs Actual Energy Produced
Please enter your basic system information into our FREE system performance calculator, and we will estimate your system’s overall performance levels.
We use complex algorithms to compare the total energy generated by your solar system, compared to expected energy yield calculated from your locality irradiance to include orientation and pitch bespoke to your system.
You can find all the below information on your MCS certificate, however don’t worry if you don’t have the details, just send your contact details and a member of staff will be in touch to help.
Get your FREE sizing report
Enter your details for a FREE sizing calculation.
Get in touch
Get in touch
PRICE PROMISE GUARANTEE
We won’t be beaten on price.
We are proud to offer more than just great prices, but we never want price to be a reason for you to go elsewhere.
If you find any competitor that has the same product and system package at a cheaper price, we’ll match it – even up to 7 days after purchase.
Send MCS compliable product information with itemised transparent pricing from the competitor you want us to match.
We’ll verify these details and match the price then and there.
To benefit please email info@eco-cute.co.uk or if you have already made a purchase, call FREEPHONE 0800 246 1221
PRICE PROMISE TERMS AND CONDITIONS
- We’ll match our competitor’s store or website UK price.
- The competitor’s product must be brand new, identical to ours, and offered on the same terms.
- We and the competitor must have stock ready for installation or delivery.
- We must be able to verify the competitor’s price and stock position.
- We’ll match the price of a product; not including delivery charges or other services.
Ecocute makes the grade and is
Endorsed by Which? Trusted Traders.
Which? has been rigorously testing products and services for nearly 60 years – Which? are now assessing and endorsing local tradesmen and tradeswomen.
Like our well known Best Buy logo, the Which? Trusted trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Why use a Which? Trusted Trader?
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website.
How we assess Which? traders
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Credit report
This is obtained to validate the financial health of a business who applies to be assessed.
Customer Satisfaction
The Which? Trusted Traders endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.
Business procedures
A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.
Interview and assessment
Our standard assessment includes a face to face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.
Report
Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.
Endorsed trader
Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions, code of conduct and pay the membership fees. They can now show their customers that they are an endorsed Which? Trusted trader.
Who makes the grade?
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Those who don’t make the grade don’t get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards can become Which? Trusted traders.
If things go wrong
An extra benefit of using Which? Trusted Traders is that an independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, on hand should something go wrong. This problem solving service provides peace of mind for both consumers and traders.
You can find Which? Trusted traders on this website, by searching for the specific trade you want e.g. Solar PV , builders or mechanics and your local area.
