HOMEOWNERS

HIES Accredited Member

HIES

Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.

HIES strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is fully protected before, during and after their installations.

We achieve this by providing free deposit protection and free stage payment protection, free insurance backed guarantees.

“I am working with HIES to ensure that consumers are respected, protected and educated on their home improvement journey.”

George Clarke, HIES Brand Ambassador

Bored of Reading?

Watch our quick video to see how we can protect consumers.

Key Benefits for Homeowners when using a Platinum member

Fully Vetted and Accredited Installers

All HIES members have successfully passed our strict accreditation process and are vetted annually to ensure they adhere to our scheme rules.

Free Insurance Backed Guarantees (IBGs)

Every consumer using a HIES member will receive a free IBG to protect the workmanship guarantee should their installer cease to trade.

Free Alternative Dispute Resolution

HIES’ expert mediators are always on hand to help resolve any disputes which may arise between a consumer and one of our members.

Access to Ombudsman Services

Consumers using a HIES member will have free access to a highly regarded Ombudsman should we fail to resolve your dispute.

Consumer Protection, Made Simple

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

Access to Free Help & Advice Line

Our highly experienced customer service team are always on hand to provide free help and advice for a wide range of installation issues.