Certified Installer
Certified Installer
More than 130 yearsof battery expertise
Certified Installer
Accredited Member
Energy Saving Products
That Pay For Themselves
Peace of Mind
Our commitment to our customers is paramount, Ecocute prides itself on providing its customers with honest and precise information.
We made a decision not to employ sales representatives and only employ proven industry professionals, who have the correct training, attitude and knowledge to provide you with precise detailed information.
Our product and installation warranties are unrivaled within the industry and what’s more we insure our workmanship for your peace of mind.
We take our certification compliance and consumer protection very seriously and are very proud to be associated with our trade bodies.
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We offer a FREE Solar Health Check, this service is not just open to Ecocute customers, Maybe your original installer is not around anymore? And you would just like your system to be checked.
We use complex algorithms to compare total energy generated against expected energy generated.
Expected vs Actual?
THE SCHEME
The aim of the Renewable Energy Consumer Code (RECC) is to ensure that consumers wishing to install small micro generation products to their homes are confident in the knowledge that the chosen members have the necessary certification and service standards.
THE CONSUMER CODE
As members of the Renewable Energy Consumer Code (RECC), the members agree to abide by the Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed.
The Code is backed by the Trading Standards Institute (TSI) as part of a self-regulation initiative, the Consumer Codes Approval Scheme.
Consumer CodesApproval Scheme
The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:
- the approval and promotion of codes of practice through code sponsors, approved by the Chartered Trading Standards Institute (CTSI)
- protecting consumers with higher levels of customer service
- allowing businesses to display the codes logo to reassure consumers
Consumers can look out for the CTSI approved code logo when searching for a business. They can be confident that any approved business they choose has a proven commitment to honest business and higher customer standards.
The Scheme exists to:
promote and protect the success of a modern vibrant economy, to safeguard the health, safety and wellbeing of citizens by enhancing the professionalism of its members.
FINANCIAL CONDUCT AUTHORITY
The FCA regulates and supervises the conduct of more than 50,000 firms in the UK that provide financial products and services to UK customers.
Beware of Financial Scams
Companies and individuals can only offer financial products and services in the UK if they are authorised, registered or approved to do so, or are otherwise exempt.
Yet some act without our authorisation or registration, or without being exempt, with some knowingly running scams.
If you deal with a firm (or individual) that is not regulated you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong.
You can see what to do if you have been scammed, are concerned about an investment or have been contacted by fraudsters.
You can also help us protect other people if you report a scam or unauthorised firm.
APPROVED No 839453
If you feel threatened, uneasy or just curious that what you’ve been told is true, you can check the register here, it’s FREE.
MCS Installer Standards
Installer certification includes assessing the supply, design, installation, set-to-work, and commissioning of renewable microgeneration technologies. Similar to the Gas Safe Register, the MCS gives installers a mark of quality and demonstrates to the consumer that the installation will be completed to the highest quality every time.
Important Consumer Information
As the consumer, it is important that any small-scale generation technology is specified, installed and maintained correctly.
You need accurate information and enough time to understand what you are purchasing.
It’s important that we give you clear expectations, and that the extent the technology(ies) we provide are capable of meeting those expectations. In particular we need to be clear about the likely performance of the system, and what the products are likely to deliver and return for you financially.
MCS (Micro Generation Scheme)
MCS is short for Micro Generation Scheme and demonstrates the quality of products and the competence of installers within the renewable energy technology sector.
In this rapidly growing industry, installers and products that carry the MCS mark are likely to be seen as the only preferred option in the market place.
PRODUCT STANDARDS
All mandatory specified products supplied and installed by Ecocute are MCS approved. MCS products have to satisfy the rigorous established European and International standards, such as TUV & CE certification.
In addition to laboratory testing, the product manufacturers must also undertake regular factory production control audits to show that they have the management systems in place to support the quality production practices.
This also demonstrates that the products at the end of the production line are of the same quality as those that are tested. It is mandatory for Solar Panels and Solar Mounting Equipment to be MCS approved to qualify for MCS certification. Products that are NOT certified will NOT be able to qualify for any future incentives such as the SEG (Smart Export Guarantee).
APPROVED CONTRACTOR
Approved Contractor – Part P of the Building Regulations came into force in January 2005 to ensure that all electrical work carried out within a dwelling – a home or garden – is carried out safely by a qualified electrician and that building control is notified of this work.
This notification is particularly important when moving house because the compliance certificate is required by the buyer’s solicitors to show that any electrical work carried out at the house on behalf of the vendor or seller is safe. In other words, failure to comply could have an effect on the future sale of the home and the onus is on the home owner to ensure the work has been notified.
The requirements of Part P have been updated and came into force on 6th April 2013.
Building Regulations are a devolved area of legislation and the definition of what work is notifiable will be different between England and Wales.
To help homeowners meet their obligations under the Building Regulations, ELECSA registered contractors have been independently assessed annually to ensure that they are operating to the highest technical and professional standards.
As such they can self-certify their work as being compliant with the Building Regulations.
ECOCUTE notifies ELECSA of work carried out, ELECSA will issue the building compliance documentation to you and the Local Authority in keeping with the requirements of Part P.
What is TrustMark?
TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home.
When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet required standards, and has made a considerable commitment to good customer service, technical competence & trading practices.
Benefits of TrustMark
Consumer protection is at the heart of what TrustMark stands for as an organisation as it strives to ensure consumers have optimum comfort, choice and confidence when choosing traders to start to work in or around their homes.
One of the ways this is achieved is through the championing of our Registered Businesses – the firms that can be trusted to do the ‘right thing’. We offer a range of benefits to help these competent, quality-minded firms offer their customers the best available service and protection.
Ecocute makes the grade and isEndorsed by Which? Trusted traders.
Which? has been rigorously testing products and services for nearly 60 years – Which? are now assessing and endorsing local tradesmen and tradeswomen.
Like our well-known Best Buy logo, the Which? Trusted trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Why use a Which? Trusted trader?
Which? Trusted traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Complaints We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website.
How we assess Which? traders
Which? Trusted traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Credit report
This is obtained to validate the financial health of a business who applies to be assessed.
Customer satisfaction
The Which? Trusted traders endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.
Business procedures
A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.
Interview and assessment
Our standard assessment includes a face-to-face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.
Report
Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.
Endorsed trader
Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions, code of conduct and pay the membership fees. They can now show their customers that they are an endorsed Which? Trusted trader.
Who makes the grade?
Which? Trusted traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:
Those who don’t make the grade don’t get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards can become Which? Trusted traders.
If things go wrong
An extra benefit of using Which? Trusted traders is that an independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, is on hand should something go wrong. This problem-solving service provides peace of mind for both consumers and traders.
You can find Which? Trusted traders on this website, by searching for the specific trade you want e.g. Solar PV , builders or mechanics and your local area.
